|Frequently Asked Questions|
|Below are answers to Trim By Design most frequently asked questions. Most of your questions can be answered by skimming through our FAQs. If you can't find the answer for which you are looking, please contact our Customer Service department.
Q: How can I reach Customer Service?
A: Although most questions can be answered and supported by your local dealer or wholesaler distributor, we are extremely proud of our outstanding customer service team. If you need to contact Trim By Design, our Customer Service Department is available:
7:00 AM - 5:00 PM (Pacific Standard Time) Monday - Friday
Q: Can I purchase products on your website?
A: Currently, purchases cannot be made over the Internet. Please note that not all products available are represented on the Trim By Design website. Please see your local dealer or wholesaler distributor for the latest product offerings
Q: Does Trim By Design sell products directly to consumers?
A: Trim By Design sells its product exclusively to its network of local dealers and wholesaler distributor outlets throughout the United States. You will always obtain the best competitive pricing by contacting our local business "partners." Our business "partners" stock and sell most of our products in each local market. For a dealer or wholesaler distributor near you, please call our Customer Service Department at 1-888-823-8746.
Q: Where can I purchase Trim By Design products?
A: Trim By Design products are available exclusively through finer kitchen and bath dealers and wholesaler distributors. Trim By Design products are not available through Big Box DIY Warehouses.
See Sales for a Representative or Distributor.
Q: How much does an item cost?
A: Your kitchen & bath dealer or wholesaler distributor can give accurate pricing information on all Trim By Design products. Trim By Design also prints a price book showing our list prices.
Q: Does Trim By Design take special orders?
A: Trim By Design welcomes customization. We can give a price quote and estimate lead time upon request. Custom or made to order items cannot be cancelled or returned once the order is placed.
Lead Free Products
Q: Which products are affected by Federal Public Law 111-380?
A: The new legislation applies only to fixtures that are used to dispense drinking water including but not limited to water dispensers, supply valves (water stops), supply lines/tube and supply kits.
Q: Are Trim By Design product compliant with the legal requirements of Federal Public Law 111-380?
A: Effective January 4, 2014, plumbing devices used to dispense potable water must be compliant with the new regulations. Since 2009 Trim By Design has been providing NSF and Federally compliant lead-free products.
See Lead Free Products for 2014
Q: How quickly will I receive my order?
A: With extensive in stock products and in-depth inventory, Trim By Design can fill most orders in 24 hours of receiving the order. Depending on supply and demand, delivery times can vary slightly. In the instance that an item is backordered, we will notify the dealer immediately.
Q: How will my material ship?
A: Material/materials ship prepaid and bill via Fed-Ex.
Q: What are shipping costs?
A: Shipping costs are determined by the weight, quantity, destination of product and type of service requested (Ground, 2nd Day or Next Day).
Q: Can you fax or e-mail me a product specification sheet?
A: Of course we can. Simply call the Trim By Design Customer Service Department at 1-888-823-8746.
Q: How can I find out what colors are available?
A: The online catalog identifies the colors and finishes that are available.
Q: What is the best method to clean decorative surfaces?
A: The cleaning method for special or decorative finishes will be unique for each product. Specific care and maintenance information is available for specialty materials and must be followed to ensure long-lasting beauty. It is typically recommended to stay away from abrasive cleaners and to only use chemical cleaners as recommended.
See Finish Care
Q: How should I clean or maintain my Trim By Design products?
A: Do not use cleaners that contain abrasives, harsh chemicals, alcohol, or other organic solvents. Avoid using any cleansers or pads/sponges that are unsafe for polished metallic surfaces. Most green, fibrous pads/sponges contain microscopic mineral particles that can scratch a faucet's finish. To preserve the luster of your product, apply a high quality non-abrasive cleaner, such as TRIM-BRITE.
See Finish Care
Q: Why is my Polished Brass tarnishing or peeling?
A: Traditional Polished Brass finishes were coated with a clear coating to inhibit tarnish. Over time, this clear coat can be broken or scratched with regular wear and tear, abuse or chemical attack, causing the finish to tarnish or the coating to peel. Unfortunately, it's not possible to repair the clear coat so you will need to replace any parts of your faucet or accessory that are tarnished or badly scratched.
See Finish Care
Q: Why is the finish deteriorating on my product?
A: Normally, finish deterioration is due to years of wear and tear, abuse or chemical attack. There is no repair once the finish is damaged.
See Finish Care
Q: Do you install products?
A: We do not install products. Trim By Design is your product partner and leaves the installation to the professionals in this field.
Q: What is the warranty on Trim By Design products?